Helping Hands cards
The Helping Hand Card is part of the Caring SG Commuters Movement initiative designed to assist commuters with hidden or invisible medical conditions.
Last updated 22 January 2026
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Notice someone wearing one of these yellow signs from LTA? A gracious response would be most welcome, especially when it’s difficult for the wearer to ask for assistance.
“May I have a seat please” card
Not all health conditions or disabilities are visible. Commuters with invisible conditions (such as those on medical leave) who require a seat during your commute can ask for this card before their trip.
“This is a wheelchair” card
Paediatric wheelchairs are easily mistaken for strollers. This sign tells public transport staff and other commuters that the wheelchair cannot be folded. Bus captains may also help by activating the ramp for boarding and alighting.
“Please alert me when I am approaching my stop” card
When low vision, dementia or other conditions make it difficult for a commuter to know where to alight, public transport staff and other commuters can ask about their alighting location and let them know to get ready when the bus is nearing their destination.
Universal Helping Hand card
For commuters whose needs are not met with the three Helping Hand cards mentioned above, they may instead use the new universal Helping Hand card. It allows commuters to specify the help that they require at the back of the card.
These Helping Hand identifiers can be obtained from:
Passenger Service Centres at MRT stations and bus interchanges.
SimplyGo Ticket Offices at Ang Mo Kio, Chinatown, Clementi, Tampines, Woodlands and Yishun MRT stations, and Ang Mo Kio, Bedok and Jurong East bus interchanges.