Planting Care, One Commuter at a Time

Photo of Michael guiding a commuter with directions at Dhoby Ghaut’s Circle Line Platform. (Source: Public Transport Council)

Michael regularly volunteers at the platform to help fellow commuters navigate the station and board the correct train.

A Personal Experience That Started It All

Having once lost his bearings at Dhoby Ghaut station, Michael knows firsthand what it feels like to feel disoriented. He decided to step forward and help others who find themselves lost or disoriented at the station.

Photo of Michael guiding a commuter at Dhoby Ghaut’s Circle Line Platform. (Source: Public Transport Council)

Michael would pay close attention to his surroundings, and notice subtle signs such as hesitant movements, lingering glances at platform signage, or commuters standing still amidst the crowd.

Assess, Ask and Assist

He learnt to recognise when someone might need assistance over time, and would approach them, even before they ask for help.

Stepping in did not always come easily. Michael shared that he was initially worried that others might perceive him as a “busybody”.

However, he chose not to let hesitation hold him back. His experiences also encouraged him to become more confident in offering help.

A Satisfying Detour

Michael volunteers frequently, including weekends and late evenings, sometimes staying as late as 11.00pm.

Michael’s support often extends beyond giving directions. When a tourist’s hotel is within walking distance, he would personally accompany them there before returning to the station to continue volunteering.

He feels that his actions can provide relief to these commuters who are travelling with large luggage, young children, or elderly family members.

For Michael, going the extra mile is about providing reassurance and making their journey a little easier.

Helping others, he shared, gives him a deep sense of satisfaction and allows him to contribute meaningfully to society in his own way.

Photo of Michael guiding a commuter with directions at Dhoby Ghaut’s Circle Line Platform. (Source: Public Transport Council)

He hopes that everyone can play their part and we can build a community of caring commuters.

Through his consistent presence and willingness to step forward, Michael has turned everyday moments into opportunities to make someone's journey just a little bit better.

Don’t forget to say Hi to Michael if you see him on the platform at Dhoby Ghaut, Bayfront or Promenade!