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Caring SG commuters
In The Spotlight

Universal Helping Hand card

30 May 2025

Find out all about the new universal Helping Hand card

  • Date: Ongoing

  • Location: MRT/ Bus Interchange Passenger Service Centres and selected SimplyGo Ticket Offices

Need Assistance While Commuting?

Introducing the Universal Helping Hand Card – A new card to customise your request for assistance 

Banner showing the new Universal Helping Hand Card with a heart logo

The new universal Helping Hand card. Source: LTA, Public Transport Promotion Division

Commuters who might need assistance while travelling on public transport can obtain a Helping Hand card and show the card to alert transport staff or fellow commuters of their needs. 

About the Helping Hand Scheme

 Notice someone wearing one of these yellow signs from LTA? A gracious response would be most welcome, especially when it’s difficult for the wearer to ask for assistance.

1. “May I have a seat please”

Yellow card with a heart icon and text “May I have a seat please?”

"May I Have A Seat, Please" Helping Hand card. Source: LTA, Public Transport Promotion Division

Not all health conditions or disabilities are visible. Commuters with short-term conditions (such as those on medical leave) can ask for this sticker before their trip.

2. "This is a wheelchair”

Yellow card with a wheelchair and stroller icon with text “This is a wheelchair.”

This is a wheelchair" Helping Hand card. Source: LTA, Public Transport Promotion Division

Paediatric wheelchairs are easily mistaken for strollers. This sign tells public transport staff and other commuters that the wheelchair cannot be folded. Bus captains may also help by activating the ramp for boarding and alighting

3. “Please alert me when I am approaching my stop”

Yellow card with a speaker icon and text “Please alert me when I am approaching my stop.”.

"Please alert me when I am approaching my stop" Helping Hand card. Source: LTA, Public Transport Promotion Division

When low vision, dementia or other conditions make it difficult for a commuter to know where to alight, bus captains will let them know to get ready when the bus is nearing their destination.

The Helping Hand scheme follows positive feedback from LTA’s pilot of the “May I have a seat please” sticker, as well as Go-Ahead Singapore’s subsequent trial. The lanyard designs were adapted from artwork by commuters with disabilities or special needs through an art competition jointly organised by LTA and a youth group, the Movement of Inclusivity.

These Helping Hand identifiers can be obtained from:

  1. Passenger Service Centres at MRT stations and bus interchanges.

  2. SimplyGo Ticket Offices at Ang Mo Kio, Chinatown, Clementi, Tampines, Woodlands and Yishun MRT stations, and Ang Mo Kio, Bedok and Jurong East bus interchanges.

Back view of the Helping Hand card with QR code, return instructions, and partner logos.

Back View of Helping Hand card. Source: LTA, Public Transport Promotion Division

Used one and received some courtesy? Do show your appreciation and spread the cheer.

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