Date: Ongoing

Location: MRT/ Bus Interchange Passenger Service Centres and selected SimplyGo Ticket Offices

Need Assistance While Commuting?

Introducing the Universal Helping Hand Card – A new card to customise your request for assistance 

The new universal Helping Hand card.

Source: LTA, Public Transport Promotion Division

 

 

Commuters who might need assistance while travelling on public transport can obtain a Helping Hand card and show the card to alert transport staff or fellow commuters of their needs. 

 

 

About the Helping Hand Scheme

Notice someone wearing one of these yellow signs from LTA? A gracious response would be most welcome, especially when it’s difficult for the wearer to ask for assistance.

1. “May I have a seat please”

"May I Have A Seat, Please" Helping Hand card.

Source: LTA, Public Transport Promotion Division

 

 

Not all health conditions or disabilities are visible. Commuters with short-term conditions (such as those on medical leave) can ask for this sticker before their trip.

2. "This is a wheelchair”

This is a wheelchair" Helping Hand card.

Source: LTA, Public Transport Promotion Division

 

Paediatric wheelchairs are easily mistaken for strollers. This sign tells public transport staff and other commuters that the wheelchair cannot be folded. Bus captains may also help by activating the ramp for boarding and alighting

 

3. “Please alert me when I am approaching my stop”

 

 

"Please alert me when I am approaching my stop" Helping Hand card.

Source: LTA, Public Transport Promotion Division

 

 

When low vision, dementia or other conditions make it difficult for a commuter to know where to alight, bus captains will let them know to get ready when the bus is nearing their destination.

 

 

The Helping Hand scheme follows positive feedback from LTA’s pilot of the “May I have a seat please” sticker, as well as Go-Ahead Singapore’s subsequent trial. The lanyard designs were adapted from artwork by commuters with disabilities or special needs through an art competition jointly organised by LTA and a youth group, the Movement of Inclusivity.

 

 

These Helping Hand identifiers can be obtained from:

 

1. Passenger Service Centres at MRT stations and bus interchanges.
2. SimplyGo Ticket Offices at Ang Mo Kio, Chinatown, Clementi, Tampines, Woodlands and Yishun MRT stations, and Ang Mo Kio, Bedok and Jurong East bus interchanges.

 

Back View of Helping Hand card.

Source: LTA, Public Transport Promotion Division

 

 

Used one and received some courtesy? Do show your appreciation and spread the cheer.